Preserve the Original purchase invoice safely for a minimum period of one year, from the date of purchase.
Install the Antivirus Apps purchased along with new handset and
register it within 15 days from the time of your policy issued or loan
In case of claim, declare/disclose all the material fact about the incident of loss.
In case of claim, An immediate intimation (not later than 48 hours from the date and time of loss) about loss should be given to insurer or administrator by opting any of the below options:
1. By calling helpline (022-28717171)2. By sending SMS to 52040 with format (‘BAAR <registered> mobile no’). You will receive call back within 24 hours3. By sending email to BAAR@general.bajajallianz.co.in4. Or visiting web page www.BAAR.in
On the basis of your call, administrator will guide you further course of action.
In case of a theft, The event should be immediately (not later than 48 hours from the date and time of loss) reported to the nearest police authorities and police acknowledgment/receipt to be furnished mentioning the IMEI Number, Mobile number and complete narration of the incident. For Insured Equipment above 15,000/- FIR Copy duly signed and stamped which is procured within 48 hours of the incident to be furnished.
The event will have to be simultaneously notified to the cellular network service provider not later than 48 hours from the date and time of loss and a written acknowledgment on confirmation of barring of SIM services from network service provider to be furnished
Barring of SIM services from network service provider need to be done in view to limit the risk of abuse.
In case of damage , The event need to be notified to administrator with proximate cause or reason of loss, & obtain service estimate towards damage from nearest authorized service centre
All claim related documents or correspondence need to be submitted to administrator i.e. Original claim document/s with one additional photo copy of all original claim documents.
In case of a claim, provide your 10 digit mobile contact number which
shall be used for all claim related communication purpose.
Once the claim is approved, insurer shall arrange for settlement of approved amount by suitable mode.
Claim form should be complete in all respect & duly signed, failing which insurer may at the discretion proceed and provide suitable claim decision.
Do extend all co – operation to Service provider or their ancillary partner.
Follow escalation matrix for any assistance.
Do not misplace the Original Invoice of the purchased handset as it is the most important document for processing claim under the Programme, without the original purchase invoice your claim document will be treated as incomplete and claim will not be admitted by insurance company.
Do not get the damaged insured equipment repaired unless intimated over helpline of administrator & further authorized by insurer. Claim may get prejudiced in case Handsets/laptops are repaired at Nonauthorised Service Centres or without prior approval of Administrator.
Do not provide any incorrect information at the time of availing loan from Bajaj Finserv of your equipment, the information provided will be treated as FULL & FINAL Information.
Do not forget to read the terms and condition mentioned in manual.
For more information log on to www.BAAR.in
Do not let your mobile connection remain disconnected or let your
handset be with deactivate SIM card at any given time.
Do not leave your handset unattended at any given time.
Do not let your handset be used in a criminal or similar activity.
Do not make any incorrect or false statement pertaining to the claim.
Do not panic or misbehave with claim support team member and co – operate with them as they are there to support and guide you towards your claim.
Do not log multiple complaints; use your complaint number (reference number) for any further assistance.
In case of handset change do not claim your old handset.