Bajaj Allianz All Risk

FAQ's

Customer care number is 022-28717171 or you can also send a SMS as “BAAR (Space) < mobile number >” to 52040 on which you wish us to call you back e.g. XXXX 9988776655 or email us at BAAR@general.bajajallianz.co.in or visit us on www.BAAR.in

Document Collection Center
C/O Shotformats Digital Productions Pvt Ltd.
Express Zone
A wing, 4th floor - 409
Western Express Highway
Goregaon (East)
Mumbai - 400063

Insurance is valid for 1 year from the date of activation. You can claim before the completion of the first year. For more information please refer to the document available in our website www.BAAR.in

Please send a SMS as “BAAR (Space) < mobile number >” to 52040 or call the help line number 022- 28717171, to intimate us about the Theft within 48 hours.

The complete claim documents required to be filled is available on our website www.BAAR.in and the same will also be shared with you over email.

No. You need to take a printout and fill the forms.

Yes. For claiming theft insurance police complaint along with seal & signature is mandatory. For Insured Equipment above 15,000/- FIR Copy duly signed and stamped which is procured within 48 hours of the incident to be furnished

Please ensure that the police complaint covers the following points:
Date of registering complaint,
Insured name,
IMEI number,
Mobile number,
Detailed description of the incident,
Seal & signature from the police authority.

Yes. SIM blocking confirmation is mandatory. Kindly provide the details along with claim documents i.e SIM barring reference number or acknowledgment provided by service provider.

Yes. The Police complaint and SIM blocking confirmation should be procured within 48 hours from the date of Incident (Theft).

Yes. SIM owner's name signature should be procured, including one self attested ID proof of SIM owner to be sent along with all the other documents.

No. For claiming theft insurance Original purchase bill is mandatory without which claim cannot be processed.

No. Joint accounts are not accepted. Bank account under Insured’s name is mandatory for Insurance Company to credit the theft claim amount.

You can call our Customer care number 022-28717171 or toll free no: 1800 209 0208 anytime between 10.30 AM to 5.30 PM from Monday to Friday. Our helpline administrative experts will assist you for the same.

Notary can be procured by approaching any of the nearest Civil court advocates.

Notary should be procured on a stamp paper of Rs. 20 or above.

No. Claim will be on hold until & unless all the required documents are not received. You will be informed on the missing documents.

The document needs to be sent within 21 days failing which insurance company reserves their right to consider/reject the claim

Insurance is valid for 1 year from the date of activation. You can claim before completion of 1 year. For more information please refer to the document available in our website www.BAAR.in

Document Collection Center
C/O Shotformats Digital Productions Pvt Ltd.
Express Zone
A wing, 4th floor - 409
Western Express Highway
Goregaon (East)
Mumbai - 400063

Customer care number is Customer care number is 022-28717171 or you can also send a SMS as “BAAR (Space) < mobile number >” to 52040 on which you wish us to call you back e.g. XXXX 9988776655 or email us at BAAR@general.bajajallianz.co.in or visit us on www.BAAR.in

Log on to the claim registration portal www.BAAR.in and fill in the details or call the help line number 022-28717171 You can also send a SMS as “BAAR (Space) < mobile number >” to 52040 on which you wish us to call you back

The complete claim process & forms are available on our website www.BAAR.in

Yes. A quotation with part wise break-up of the damaged parts is mandatory as the depreciation will be charged on the amount estimated by the service centre.

The required details are: Date,
Insured name,
IMEI number,
Part wise break up of quoted amount
If taxes are charged clear break of TAX
Seal & signature from the service centre.

The scanned copies of the documents need to be sent on BAAR@general.bajajallianz.co.in

No. An approval mail will be sent by the Insurance Company with the approved amount & approval type, post which the mobile can be repaired.

There are 2 types. Claim is either approved on Repair basis (if repair cost is below maximum liability) & Total Loss Basis (Beyond repair OR repair cost exceeding 80% of handset value).

We shall arrange to get the damaged device repaired from the authorized service center.

Courier the damaged handset including the box and all accessories along with the hardcopy documents and original mobile bill to the following address:
Bajaj Allianz - BAAR Unit
C/O Shot Formats Digital Productions Pvt Ltd.
A wing, 4th floor - 406/407
Express Zone Western Express Highway
Malad (East), Mumbai - 400097
Note: Ensure that photocopies are kept of all the documents that are being couriered.

Courier the damaged handset including the box and all accessories along with the hardcopy documents and original mobile bill to the following address: Bajaj Allianz - BAAR Unit
C/O Shot Formats Digital Productions Pvt Ltd.
A wing, 4th floor - 406/407
Express Zone Western Express Highway
Malad (East), Mumbai - 400097
Ensure that photocopies are kept of all the documents that are being couriered.

If insurance claim is applied, then the damaged part becomes insurance company's property. Service centre has to provide it. If service centre is not providing the same kindly take an acknowledgment on the service centre letter head for not issuing the damaged part. Approval/Rejection/Penalty is solely at the discretion of insurance company.

No. Joint accounts are not accepted. Bank account under Insurer's name is mandatory for Insurance Company to credit the damage claim amount.

Notary should be procured on a stamp paper of Rs. 20 or above.

No. Claim will be on hold until & unless all the required documents are not received. You will be informed on the missing documents.

As per claim procedure under the insurance policy approval for repair will be given by insurance company after scrutiny of estimate and scanned documents submitted in support of damaged handset. Depreciation is applicable as per the defined slabs depending upon the age of handset. For Depreciation slabs you can check the policy handout issued during the activation of insurance.

It is a kind of service charge, charged by every insurance company to claimant

Invoice should be on the beneficiary/claimant's names.

No. A person below 18 years cannot make a claim.

A FIR is not necessary but a police complaint is necessary for a theft claim. But, For Insured Equipment above 15,000/- FIR Copy duly signed and stamped which is procured within 48 hours of the incident to be furnished.

Claim Notification Number is a unique number to identify and process your Claim.

Theft should be intimated within 48 hrs of the incident (theft).

No, claim cannot be initiated after 48 hours of the incident.

If SIM blocking is done after 48 hours, the case will be settled on non-standard basis. The decision will be taken by the Insurance Company.

Damage should be intimated within 48 hrs of the incident (damage).

The foremost reason for claims getting rejected is:

  • Incorrect details given at the time of registration. Wrong name, incorrect DOB, Wrong bill amount etc. It is most important to avoid such errors
  • In cases of theft, delay in lodging complaints with the police, and not mentioning that it was a theft case.
  • Not sending the repair quotation on letter heads.
  • Mismatch of details at the time of claims - Mismatch of DOB, IMEI number , showing that the
  • mobile owner is a minor ( below 18 years of age) all lead to DELAY / REPUDIATION of claims.
  • Theft happening without a SIM card.

Anti-virus can be downloaded from following sources,

  • Google play store - Android
  • Apple devices - iOS
  • Market Place - Windows

After downloading antivirus app, you need to enter loan number or policy number to activate your antivirus. For any queries related to antivirus call on 022-28717171 or toll free no: 1800 2090208